Managed Services

(Packages are available and are customised to your requirements)

Scheduled System Maintenance
System administration
Quarterly review meetings
Team awareness
Monitoring

Category:

Description

MANAGED SERVICES

(Packages are available and are customised to your requirements)

What does managed service actually mean?

Managed Services provide a holistic IT support package. Systems and response times are all maintained under an ongoing SLA contract to ensure your business continuity remains active.

We can also offer a Break/Fix support model if prefered. In this model we provide technicans based on ticket request.

SOME KEY THINGS OUR PACKAGES COVER AND MONITOR ARE:

Scheduled System Maintenance

  • Software Updates
  • Operating System Updates
  • Firmware Updates
  • System performance reviews
  • Performance Benchmarking comparrisons
  • Hardware Healthchecks

System administration

  • User/Computer cleanup
  • Security review and cleanup
  • Configuration adjustments as required

Quarterly review meetings

  • Discuss previous 3 months usage
  • Find reoccurring training requirements
  • Plan next 3 months (any changes client knows about ie. staff changes)
  • Project planning
  • Budget planning for equipment

Team awareness 

Internally, we discuss you bunsiess on a monthly basis so all our team know your technical setup and what we can do to reduce your expenditure/improve system/user performance. This means you have an entire team combining their knowledge and skills to ensure your business’ technology is working for you in the most cost-effective and productive way.

Monitoring

We can monitor your entire environment, This includes however is not limited too:

  • All Servers – Including Disk, Memory, CPU, I/O, Network, Services, Firewall
  • Workstations – Disk/Memory/CPU/Network/Applications/Firewall
  • Switches/Routers/Firewalls – Unusual Traffic, Load, Update Requirements
  • VPN – User activity/Unusual activity
  • Services – All Cloud services availability, Internal Services Availability
  • Websites – LoadTimes, Uptime

How this benefits your business

  • We can immediately action any items that require adjustment under our Managed Service model. Or alternatively notify you out of hours to approve works.
  • We can have a technician ready onsite either out of hours or at the start of your workday to fix any issues

A managed service model provides peach of mind, so you and your team can concentrate on what you do best.